Terms 

Pig & Pen is a trading name of Digital Consultation Ltd, owned and operated by the Director Chris Hull. 

When you purchase an item from our online shop, you are purchasing directly from Digital Consultation Ltd who will organise the item to be delivered to you. 

Terms and Conditions of Purchase 

www.pigandpen.co.uk is a website where you can purchase artwork , as facilitated by Digital Consultation Ltd,  a private Company limited by Guarantee, company no. 12172499. (Further referred to on this website as “we” “our” “us” or “Pig&Pen’’.) 

At Pig&Pen we want you to be fully satisfied with the product you purchase and the service we provide. We advise you to read our terms and conditions as stated below before you place your order. 

Pig&Pen operates from 

10 Withymead 

Claverham 

BS49 4PS

and its online shop at
www.pigandpen.co.uk/shop (further referred to as online shop).

By using the website and placing an order the Buyer (referred to as “you” in these Buyer Terms and Conditions) are in agreement with our terms and conditions and therefore have entered a legally binding agreement with Digital Consultation Ltd.

  1. DEFINITIONS

(1) “Pig&Pen” means the services we supply by providing the Website, using the Website, and facilitating orders. 

(2) “Buyer” or ‘’Customer’’ means the person and/or organisation who uses the Website and may buy Artwork.

(3) “Consumer” shall have the meaning ascribed in regulation 4 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;

(4) “Intellectual Property Rights” means any patent, trademark, service mark, registered design, copyright, design right, any contact or database rights, know-how, confidential information or process, any application for any of the above and any other intellectual property rights recognised in any part of the world, whether or not presently existing or applied for, which are held by the owning party.

(5) “Mainland UK” includes many delivery addresses in England, Wales, N Ireland and mainland Scotland but does exclude some postcodes. Please contact us and confirm those excluded postcodes prior to ordering.

(6) “Order confirmation” means the email confirming the Buyer’s order and will confirm such details as what the Artist has agreed to supply, the price and expected delivery/supply date.

(7) “Standard Delivery” means a method of delivery within Mainland UK, using a carrier approved by us, which is insured to at least to the value of the sale price for the Artwork being sent and for which the carrier obtains a signature upon delivery to show receipt.

(8) “Terms and Conditions” means these Terms and Conditions which also incorporate all policies and other Terms and Conditions displayed on our Website and will also include any special terms and conditions agreed in writing by us.

(9) “User” or “you” means anyone using and/or visiting the Website for any purpose including, but not limited to, Buyers and Artists.

(10) “We”, “Us”, means the organisation who supplies and owns this Website, Digital Consultation Ltd, whose registered office is at 4 Chartfield House, Castle Street, Taunton, TA1 4AS

(11)) “Website” means the website and all content at www.pigandpen.co.uk 

(12) “Working Days” means any day Monday to Friday from 9am to 5pm, excluding all public and bank holidays in England and Wales. 

  1. CONDITIONS

(1) These Terms and Conditions which apply to the use of the Website and purchase of Artwork, prevail over any other agreement, documentation or communication whatsoever between us and can only be varied if agreed between us in writing. Any special conditions which apply will be set out in the Order Confirmation.

(2) Nothing in these Terms and Conditions is intended to affect any Buyer’s statutory rights as a Consumer.

(3) From time to time we may change these Terms and Conditions and it is your responsibility to check the Terms and Conditions which apply at the time of your order. We also advise you print these terms as soon as you have placed your order.

(4) Any queries must be in writing to the address stated in Clause 1(15).

  1. THE ARTWORK

(1) Details of the Artwork for sale are displayed on the Website, but if you need any other information or you have any queries you can contact us directly using the contact form on the Website  before placing your order and we will come back to you in no more than 2 working days. 

(2) Any specification, descriptions or Artwork details in any format or any form of advertising material are shown by us to provide some indication of the Artwork and are not part of any agreement unless specifically stated within the Order Confirmation.

(3)You can place an order for an Artwork by following the Website guidance. We reserve the right not to accept orders for any reason.

(4) Once your order has been accepted you will be provided with an Order Confirmation email which is your proof of payment.

(5) Details of the Artwork which will be supplied to you are contained within the Order Confirmation. Only the Artwork as detailed in the Order Confirmation is included. 

(6) If we are unable to supply any Artwork then we will, at our sole discretion, either

(a) Offer an alternative OR

(b) Cancel the order, and you will be provided with a full refund within 14 days.

(7) Except as expressly stated in these Terms and Conditions or those statutory warranties which apply to consumers, all warranties, whether express or implied, by operation of law or otherwise, are hereby excluded in relation to the Artwork.

  1. PRICE AND PAYMENT

(1) We accept payment for online purchases via credit or debit cards. The website does not store or process credit or debit cards details. The price of the Artwork is as displayed in GBP on the Website at the time of purchase. Unless otherwise specified in writing, you must pay in advance before Artwork is despatched.

(2) The total Price will include standard delivery if applicable within Mainland UK. This will vary according to the artwork and its particular requirements. We will provide carrier details in your despatch email.

(3) An additional charge will be made for anything other than standard delivery according to the address, size and weight of the Artwork. This will usually be displayed in the description on the Artwork page. 

(4) Users will be asked to provide additional information, such as clarification of personal details (for example your address), to enable us to complete an order. 

  1. DELIVERY

(1)Delivery is arranged by Pig&Pen to the address, as provided by you on the Order Confirmation. We offer shipping to addresses within the mainland United Kingdom only, using various courier services.

(2) Delivery times are estimates and not guaranteed

(3) Multiple pieces of Artwork may be despatched individually. 

(4) We aim to dispatch Artwork to you within 14 days of the date of accepting your order to comply with the law. If there is going to be a delay we will let you know by email so you can cancel your order or choose another piece of Artwork.

(5) However, despatch and delivery times are only estimates and we are not responsible for late delivery or unavailability of Artwork.

(6)You are responsible for ensuring delivery information is accurate and for making arrangements to take delivery of Artwork. Risk in Artwork passes to you upon delivery of the Artwork.

(7) Where you have not made any arrangements to take delivery and delivery has been attempted then you will be responsible for any additional delivery charges incurred.

(8) Delivery of Artwork will usually be by a service which requires a signature (this usually must be someone aged 18 or over), on receipt. Your signature, or that of someone on your behalf, confirms receipt of the Artwork but also the state of the package received – see (9) below.

(9) When you receive your order it is your responsibility to carefully examine both the package (before it is opened) and the Artwork for any damage. If there is any damage whatsoever or if, for example, a package shows signs of damage before it is opened, we highly recommend that you sign for the parcel, ‘Received Damaged’. In the subsequent event that the Artwork is found to be damaged, please contact us immediately. 

  1. CONSUMER CANCELLATION RIGHTS

(1) This clause only applies to you if you are a Consumer and want to exercise your Consumer cancellation rights.

(2) Consumer rights legislation means that Consumers (individuals buying wholly or mainly outside their trade, business, craft or profession) who buy at a distance (such as via a Website) have the right to cancel some orders for purchase. If this applies, then you usually have 14 days from the date you receive your order to change your mind, cancel the order and, where applicable, return the items to us. 

(3) We do advise you to contact us first, before simply returning an item so that we can help you to return the Artwork. 

(4) Unless it has been agreed otherwise, Artwork should be returned unused and in perfect condition with the original packaging, within 14 days of the date you advise us of your cancellation, at your expense to us using the postal address on the invoice. 

(5) Unless your item is faulty or we have agreed otherwise with you prior to you returning the Artwork, then you will be responsible for the costs in returning the item to us.

(6) We ask that you please repackage the Artwork in its original packaging securely, to guard against damages, and remove all shipping labels and, where applicable. 

(7) The law enables sellers to deduct an amount from your refund if you have diminished the value of the Artwork by handling it beyond what is necessary to establish its nature, characteristics and function – i.e. “unreasonable use”.

(8) Unless you have lost the right to cancel, when you cancel an order for Artwork  will refund the amount you paid for the Artwork and the standard delivery costs (the cheapest option we provide).

(9) Where you cancel an order for Artwork then you will be refunded within 14 days of the date we receive the artwork

(10) Refunds are made using the same payment method that you used to pay us. Please bear in mind that some payment methods mean that a refund may take up to 7 days to reach your account.

  1. FAULTS, PROBLEMS WITH YOUR ORDER AND RETURNS

(1) Where there is a problem with your order, such as the wrong Artwork arrives or any Artwork is faulty or missing, then we ask that you contact us within 14 days after the day you received the Artwork.

(2) Consumers may have a right to reject some faulty Artwork but this right is limited to 30 days from the date you purchased the Artwork.

(3) Depending on the problem with your order we will advise you whether;-

(a) You should send photos of the damaged Artwork and packaging and retain the artwork as you are advised should the courier wish to inspect it and/or

(b) we will make arrangements for a carrier to collect the Artwork from the address the Artwork was delivered to. Collection will usually be Monday – Friday, 8am – 7pm or

(c) We will ask you to return the Artwork to us

(d) You should retain the Artwork and all original packaging for 30 days so that it can be inspected

(4) When returning any Artwork we ask that you please repackage the goods securely, to guard against damages, and remove all shipping labels and print the address and/or return label sent to you, and attach it to the parcel.

(5) Within 14 days of receipt of the faulty Artwork we will either

(a) repair the Artwork OR

(b) provide a replacement OR

(c) provide a refund, to include any delivery charges you paid when you placed your order

(6) Refunds are made with 14 days of the date the Artwork is receive using the same payment method that you used to pay us. Please bear in mind that some payment methods mean that a refund may take up to 7 days to reach your account

(7)We only store personal details of the customer, such as name, address, telephone number, email, necessary to process the order. Read our privacy policy to find out more.

  1. LIMITATION OF LIABILITY AND INDEMNITY

(1) Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our employees or agents.

(2) We will never be liable for any indirect, incidental or consequential loss or damage, including any economic loss or loss of profit or business whatsoever suffered by you or any third party howsoever caused, including as a result of any negligence, breach of contract, misrepresentation or otherwise.

(3) Other than those implied by law where a Buyer is dealing as a Consumer, in the event of our breaching any of these Terms and Conditions, your remedies are limited to damages which in no circumstance whatsoever will exceed the price of the Artwork. Please see clause 11 of the Website Terms.

(4) You will indemnify us against all claims, costs and expenses which we may incur and which arise, directly or indirectly, from your breach of any of its obligations under these Terms and Conditions.